Cancellation & Refund Policy
We stand behind our service quality with comprehensive fraud protection. Understand our legally-binding refund policy, service scope limitations, and verification requirements.
Last Updated: 6 June 2025 | Effective Date: 6 June 2025
Eligible for Full Refund
Service failure: Report not delivered within 24 hours of payment
Technical error: Payment processed but order not created in our system
Duplicate payment: Multiple charges for the same research request
Service unavailable: Our platform experiences extended downtime preventing delivery
Quality issues: Report contains significant technical errors or corrupted data
Not Eligible for Refund
Dissatisfaction with results: Unfavorable trademark analysis or conflict findings
Business decision changes: No longer pursuing trademark registration
Report delivered: Successful delivery of complete research report
User error: Incorrect trademark name or details provided (results still valid)
Legal outcome: Registration denied or opposed after our positive analysis
Methodology complaints: Claims about analysis methods after delivery
Registry coverage disputes: Complaints about database coverage within documented scope
Comparative analysis: Arguments that other services provide 'better' reports
Subjective quality issues: Vague complaints without specific technical defects
False non-receipt: Claiming non-delivery after confirmed receipt and access logs
How to Request a Refund
Our simple 3-step process ensures quick resolution of eligible refund requests
Contact Support
Email support@legitract.ai with your order details and refund reason
Review Process
Our team reviews your request against our refund policy criteria
Refund Processing
Approved refunds are processed back to your original payment method
Important Policy Details
Timing Requirements
- Refund requests must be submitted within 7 days of payment
- Reports are typically delivered within 24 hours of payment
- Refund processing takes 5-7 business days once approved
Payment Processing
- Refunds are processed to the original payment method
- Bank processing times may vary (additional 3-5 days)
- Partial refunds may apply for processing fees
Special Circumstances
Service Scope Limitations
Our service has clearly defined boundaries and methodology. Claims about analysis methods, database coverage, or service scope require evidence of deviation from documented standards. Service comparisons are not grounds for refunds.
Fraud Prevention Systems
Advanced fraud detection monitors all refund requests. False claims may result in account termination and legal action. All delivery and access interactions are logged and can be verified through technical audit trails.
Evidence Requirements
Technical or quality claims require concrete evidence and expert validation. Burden of proof lies with the customer. Vague complaints or subjective dissatisfaction do not constitute grounds for refunds.
Legal Enforcement
This policy is legally binding under Indian Consumer Protection Act 2019. LegitTract reserves final authority on all refund decisions without arbitration. Fraudulent claims will be prosecuted to the full extent of the law.
Questions about our refund policy? Contact us at support@legitract.ai